Konos Privacy Policy
Effective date: June 2026
Business name: Konos
Legal entity: Konos consulting
Website: www.konos-consulting.com
Contact: hello@konos-konsulting.com
1. Introduction
Konos respects the privacy and confidentiality of the people and businesses we work with.
This Privacy Policy explains how Konos collects, uses, stores, protects and discloses personal information and business information through our website, Client Hub, discovery process, pilot program, communications and services.
Konos provides operational optimisation, Business DNA discovery, process documentation, playbook development and related consulting services. In providing these services, we may collect information about a client’s business, people, systems, processes, documents, operations, risks and improvement opportunities.
2. Information we collect
We may collect the following types of information.
Personal information
This may include:
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names
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job titles
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email addresses
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phone numbers
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business contact details
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login or account details
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communications with Konos
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information provided during enquiries, discovery sessions, onboarding, feedback or support
Business and operational information
This may include:
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business profile information
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team structure and role information
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process descriptions
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workflow details
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operational challenges
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systems, tools and software used by the business
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uploaded documents
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policies, procedures, SOPs, checklists and training material
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notes from discovery sessions
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feedback, pilot responses and improvement requests
Website and technical information
When you use our website or Client Hub, we may collect technical information such as:
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device and browser type
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IP address
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pages visited
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usage activity
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timestamps
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diagnostic and security logs
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cookies or similar technologies, where used
3. How we collect information
We may collect information when you:
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visit the Konos website
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submit a website enquiry
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email, call or message Konos
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create or use a Client Hub account
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complete Business DNA or Process Discovery forms
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upload documents or files
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attend a discovery session
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participate in a pilot
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provide feedback or testimonials
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interact with Konos through LinkedIn or other professional channels
Where practical, we collect personal information directly from you or from your authorised business representative.
4. Why we collect information
Konos collects and uses information to:
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respond to enquiries
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assess whether Konos is suitable for a client’s needs
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provide consulting, discovery, documentation and playbook services
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understand the client’s Business DNA, operations, workflows and priorities
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prepare internal discovery briefs
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create SOPs, checklists, playbook components and related deliverables
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review, improve and refine AI-assisted drafts
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manage Client Hub access and service delivery
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communicate with clients
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improve the Konos system, methodology and services
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maintain security, records and auditability
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meet legal, regulatory, insurance and administrative obligations
5. Use of AI-assisted tools
Konos may use AI-assisted tools to help analyse client inputs and prepare draft operational outputs, such as SOPs, process summaries, checklists, roadmap suggestions and playbook components.
AI-assisted outputs are not treated as final by default. Konos reviews, edits and approves outputs before they are provided to clients.
Konos does not intend to use client confidential information to train public AI models. Where external AI or cloud service providers are used, Konos aims to use them in a controlled and responsible way, consistent with the purpose of providing services to the client.
Clients should not upload highly sensitive personal, medical, legal, financial, regulated, security-critical or commercially extreme-risk information unless this has been specifically discussed and agreed with Konos.
6. Uploaded documents and client materials
Clients may provide documents, files and business materials through the Client Hub or directly to Konos.
Konos uses uploaded materials to understand the client’s current operating environment and to prepare relevant outputs. Uploaded documents may be reviewed manually and/or processed using technology-assisted tools to extract relevant operational context.
Konos will take reasonable steps to protect uploaded materials from unauthorised access, disclosure, misuse or loss.
7. Confidentiality
Konos understands that client materials may include confidential business information.
Konos will treat client information as confidential and will not intentionally disclose client confidential information to third parties except:
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where required to provide the services
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where the client has authorised disclosure
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to trusted service providers supporting Konos operations
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where required by law, regulation, insurer, professional adviser or legal process
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where necessary to protect Konos, its clients, users or systems
8. Disclosure to service providers
Konos may use trusted third-party service providers to support website hosting, database hosting, file storage, email, automation, analytics, security, AI processing, document generation, communications and business administration.
These providers may process or store information on Konos’s behalf. Konos aims to use reputable providers and take reasonable steps to ensure information is handled appropriately.
Some providers may store or process data outside Australia. Where this occurs, Konos will take reasonable steps to ensure the information is handled consistently with this Privacy Policy and applicable privacy obligations.
9. Security
Konos takes reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification and disclosure.
Security measures may include:
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controlled user access
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role-based permissions
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secure authentication
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encrypted connections where available
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restricted admin access
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secure cloud storage
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review and approval workflows
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unpublished-by-default deliverable controls
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operational monitoring
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data handling procedures
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No website, cloud service or digital system can be guaranteed to be completely secure. Clients should use the Client Hub responsibly and avoid uploading unnecessary sensitive information.
10. Retention of information
Konos keeps information for as long as reasonably required to provide services, manage records, improve the Konos system, resolve disputes, comply with legal obligations and maintain business continuity.
Where information is no longer required, Konos may delete, de-identify or archive it.
Clients may request deletion of their information, subject to any legal, contractual, operational or record-keeping requirements.
11. Access and correction
You may request access to personal information Konos holds about you. You may also ask Konos to correct information that is inaccurate, incomplete or out of date.
Requests can be sent to:
Konos may need to verify your identity before actioning a request.
12. Marketing communications
Konos may send occasional updates, insights or service-related communications to people who have contacted Konos, subscribed, participated in a pilot or shown professional interest in Konos.
You can opt out of marketing communications at any time by following the unsubscribe instructions or contacting Konos directly.
13. Cookies and analytics
The Konos website may use cookies or similar technologies to support website functionality, security, analytics and user experience.
You can adjust your browser settings to refuse or limit cookies. Some website features may not function properly if cookies are disabled.
14. Links to third-party websites
The Konos website may contain links to third-party websites or platforms. Konos is not responsible for the privacy practices, security or content of third-party websites.
15. Changes to this Privacy Policy
Konos may update this Privacy Policy from time to time. The latest version will be published on the Konos website with the effective date shown above.
16. Contact
For privacy questions, access requests or concerns, contact:
Konos
Email: hello@konos-consulting.com
Location: Sydney NSW, Australia